General Terms & Conditions

The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any event (“Event”) organised by us.

Acceptance of terms and conditions

By completing an online booking form or for any bookings made over the phone or by email for a particular event, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that your employees, partners, agents, contractors, subcontractors and any other person attending the Event on your behalf shall comply with these Terms. The Contract is formed when we send you a booking confirmation.

PAYMENTS

Payment in full for any publications, booklets or any other merchandise sold by The Parent Practice is required prior to the dispatch of the goods.

A 50% deposit payment for Events (webinars and workshops) is required in advance to secure the event booked. Any events booked but not paid for within a reasonable period may be lost.

A 50% deposit payment for Corporate coaching days is due at the time of booking or as soon as the session is confirmed.

Final payment for any of the above products is required in full once the product has been delivered. Bookings taking advantage of any early booking discount or other offers must be paid in full prior to the lapse of any offer to secure the said discount.

We accept online bank transfers, and most bookings are made using STRIPE or PAYPAL via our portals.

REFUNDS
In the event that any merchandise is faulty in any way a full refund will be offered by The Parent Practice. The Parent Practice reserves the right to request the return of any faulty goods prior to a refund being offered.
The Parent Practice also offers refunds on any course or workshop booking as per the policy below:

CANCELLATION

1. EVENTS CANCELLED BY THE PARENT PRACTICE.
In the event that we have to cancel a booking The Parent Practice will endeavour to give a minimum of 48 hours notice and the Client will be entitled to a full refund of the cost of the booking or if preferred by the client any payments made may be credited towards further bookings.

The Parent Practice accepts no liability for the reimbursement of any travel and accommodation expenses associated with any workshop or course or other session in the event of a cancellation. We strongly recommend that clients travelling from outside London take out travel insurance.

2. EVENTS CANCELLED BY THE CLIENT.

A.School Talks

Talks hosted and being paid for the school.

Where a school is paying The Parent Practice directly for a talk (notwithstanding the fact that the school may in turn be charging parents) we request 28 days notice of cancellation by the School to qualify for a full refund of the deposit. In the event that an event is cancelled with less than 28 days notice The Parent Practice reserve the right to withhold up to 50% of any fee paid. Cancellation with less than 14 days notice will result in the loss of 100% of all fees paid.
If the event is cancelled by the Parent Practice all payments received will be refunded.

B. Corporate Talks

In the event that a corporate workshop or course is cancelled with 28 or more days' notice by the client we offer a full refund for any fees paid. In the event that an event is cancelled with less than 28 days notice The Parent Practice reserve the right to withhold up to 50% of any fee paid. Cancellation with less than 14 days notice will result in the loss of 100% of fees paid.

If the event is cancelled by The Parent Practice all payments received will be refunded.

C. Parent sessions

There is no charge for rescheduling the appointment as long as it is done at least 24 hours before the appointment.
However if a reschedule is requested with less than 24 hours notice, a 50% fee is charged.

If clients are unable to attend a consultation, we ask for a minimum of 48 hours notice of cancellation. Given this notice a refund/credit will be made less a £15 admin fee to cover fees incurred.

FILMING/RECORDINGS

We may record ONLINE interactive/live courses, workshops and consultations or other Parent Practice events. Collectively referred to as 'Events'.

Any recordings of an event can be made available to those people who either attended that event or to people registered for that event who subsequently are unable to attend that event due to unforeseen circumstances, or to people purchasing a replay post the event, for a period of 30 days. All clients hereby agrees to keep confidential anything said by any participant in that event.

Request will be granted to record the event under the following conditions:

Recordings will be for internal use only and must be located on an internal server which requires a personal login to access.
You will receive an email requesting that the recording be removed at the end of 30 days by which time anyone who was unable to attend on the day will have had time to catch up.

We will ask you to inform us when the recording has been removed. If you would like to keep the recording longer than this an additional charge may be incurred.

INTELLECTUAL PROPERTY/COPYRIGHT

All printed and electronic material is the property of the speaker and for internal use only. The presentation and/or handouts can be printed for those at the event.

Electronic copies must be located on an internal server which requires a personal login to access and cannot be downloaded or distributed externally. This must be removed from the server after 1 month.

PROGRAMME ALTERATION
The Parent Practice reserves the right to modify the contents of workshops from time to time.
The Parent Practice is also committed to implementing an effective programme for each family. Occasionally, this may result in us recommending an alteration to the agreed programme. This may require an increase of fees. The alteration of the programme will not take place without the agreement of the client but The Parent Practice reserves the right to cancel the agreed unaltered programme if we feel that the clients’ needs will not be best served by it. In these circumstances the above terms relating to cancellations and refunds will apply.

CHILD SAFETY
Subject to the provisions below the content of our sessions will not be discussed with anyone except The Parent Practice employees for the purpose of furthering our service to you or for staff training and this will be done in confidence and with total anonymity.

If at any time while in a session with any of our clients any of our facilitators believes that a child is suffering or at risk of suffering significant harm then The Parent Practice facilitator will advise one of the directors of The Parent Practice of their concerns and the details supporting such concerns.
If the Director assesses that the child is either suffering or at the risk of suffering significant harm then they will take steps to inform the appropriate authorities as required by law.

WEBSITE COPYRIGHT NOTICE

Website Copyright © 2004 - 2021. Elaine Halligan.

We are the owner of all intellectual property rights in this website (unless stated otherwise). These works are protected by copyright laws and treaties around the world. We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to view the material on this website on a computer or mobile device via a web browser, to copy and store material on this website in your web browser cache memory and to print pages from this website for your own personal and non-commercial use. You may not reproduce in any format (including on another website) any part of our website (including content, images, designs, look and feel) without our prior written consent. Other than the above, we do not grant you any other rights in relation to this website or the material on this website and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission. If you print off, reproduce, copy or download any part of our site in breach of this notice, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials. You could also be ordered to pay our legal costs.

SPECIAL TERMS & CONDITIONS

(only applicable for events when expressly stated)

The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any event (“Event”) organised by us.

Acceptance of terms and conditions

Payment

The fee for attending the Event (“Registration Fee”) will be as stated on the registration form from for the relevant Event from time to time. Prices are inclusive of VAT except where expressly stated otherwise. All payments for the Registration Fee must be made in full at the time of completing the registration form and in any event prior to the date of the Event. If payment is not received within 7 days of your registration, your registration will be cancelled and the payment of any refund will be at our complete discretion. Payment will be made via our merchant account provider and you consent to us passing your necessary details to the merchant account provider and to them processing necessary information about you. We reserve the right to run price promotions as we think fit.

Refunds
All tickets for the Event shall be non-refundable except as set out in paragraphs 4 and 5 below. However, if you are unable to attend the Event for any reason you may email us at admin@theparentpractice.com to provide us with the name of a substitute to attend the Event on your behalf and on receipt of this email we shall make such substitution and allow the substitute access to the Event. We may at our discretion charge an administration fee of up to £10 for making such substitution.
Cancellation
There may be circumstances in which we need to cancel the Event. In such circumstances, we will provide you with a full refund of the amount of the Registration Fee that you have paid to us and we will make very effort to provide you with such refund within 60 days of the date of cancellation.
Postponement or change to venue
There may be circumstances in which we need to postpone the Event or change the venue at which Event is to be held and if we do, we shall advise you of this as soon as we possibly can. If the postponement is for more than 6 months after the publicised date of the Event or the replacement venue is more than 50 miles away from the publicised venue, you may cancel your ticket by emailing us at admin@theparentpractice.com and we shall provide you with a full refund.
Notification of email address
We shall notify you of any cancellation or postponement of an Event or change to venue by emailing the email address that you provided on the registration form for the Event and it is your responsibility to advise us of any change to your email address. We shall not be liable for any loss you suffer (such as travelling to the Event) arising out of you failing to see our email about any cancellation, postponement or change of venue.
Liability
Our sole liability in relation to any cancellation, postponement or change of venue shall be limited to the price paid by you for such Event and we shall not be liable under any circumstances for any consequential losses.
Your obligations
If you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the Event, you will be required to leave the Event and we shall not be liable to refund your Registration Fee or any other payment.

You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us or the venue with regard to health and safety and failure to do so will result in you being asked to leave the event (in which case no refund will be provided). You may not bring any equipment or items of a hazardous or dangerous nature to the Event.

You shall not cause any damage to any part of the venue (including outside areas, and all inside walls, flooring, fixtures and fittings). You are solely liable for any damage caused by you, your employees, contractors, sub-contractors and agents to any such area of the venue and shall fully reimburse us in relation to any damage so caused.

You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Event by you.
Promotional materials and materials at the Event
You agree that we may include your details in any promotional materials relating to the Event and/or any materials used at the Event. We are not liable for errors or omissions contained in such information. Unless otherwise stated, the copyright for any such promotional materials and any materials used at the Event (including course notes, slides, brochures, articles and case studies) belongs to us and may not be reproduced in any medium without our prior written consent. You may use such materials for your own business purposes only and may not reproduce, publish or deal with such materials in any way for any commercial use. We reserve the right to change the published programme (including the publicised speakers) or materials as we think fit.
Photography and filming
We may wish to photograph or film the Event and reserve the right to do so for the purposes of promoting future events or otherwise. You consent to us (or any other person attending the Event) photographing or filming you and any persons attending the Event with you. You may take photographs (but not film) of the Event.
Data protection
We will communicate with you using the contact details provided on the Registration Form for the purposes of the Event. You agree that we may send your personal data outside of the European Economic Area. We shall be entitled to pass on all of your contact details to the event contractors and to third parties who provide goods and services that may be of interest to you. You should notify us in writing (by emailing us at admin@theparentpractice.com) if you do not wish your personal contact details to be used in any of the ways listed above.

Tickets
We may or may not send you tickets for the event and will advise you at the time of the event booking what you need to bring (ticket/recepit of purchase or nothing) to gain entry. We will also have your name on the attendee list so if you have paid the Registration Fee and we have a record of your name you shall be provided with access to the Event.

Travel, accommodation and refreshments
You shall be responsible for making and paying for your own travel and accommodation arrangements to and from the Event. If you are late at the event or prevented from attending the Event due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Event until you arrive.
Limitations of Liability
Whilst every reasonable precaution is taken by us to ensure security and safety at the event, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Event, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability.

Our total liability for any matter arising out of the Contract shall in all circumstances be limited to the price paid by you for the Event and we shall not in any circumstances be liable to you for any consequential loss whatsoever.
Governing law
These Terms shall be governed by English Law and your hereby submit to the exclusive jurisdiction of the English Courts.